Shipping & Returns

Shipping Policy

Turnaround
Please note that all Shipping rates quoted on this website are for Australian locations only. For all other locations please request a quote before placing an order. All orders are shipped within 5-7 business days of your cleared payment Monday - Friday 8am - 5pm.

Carriers
We use the following carriers to deliver our orders:
Australia Post
TNT

Order Tracking
If a tracking Number is provided by the shipping carrier, we will update your order with the tracking information. Please note that Tracking information for the item might take a couple of days to show up online.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location within Australia. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email sales@liquidmagics.com.au to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Liquid Magics
21-31 Commercial Road,
Kingsgrove. NSW. 2222
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items cannot be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.